FAQ

1. What is Velora London?

Answer: Velora London is a jewellery brand specialising in minimalist and statement pieces made from 925 sterling silver. Our designs are timeless, elegant, and versatile, perfect for adding sophistication to any outfit.

2. How do I place an order?

Answer: To place an order, simply browse our website, select the jewellery pieces you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you’ll provide your shipping details and payment information before confirming your order.

3. When will my order be shipped?

Answer: We aim to ship all orders within 1–2 business days. Once your order has been dispatched, you’ll receive a confirmation email with tracking details to monitor your shipment.

4. What are the shipping costs?

Answer: Shipping costs depend on your location. During checkout, you will be able to view the exact shipping charges based on your delivery address. We offer free standard shipping on orders over £80 within the UK.

5. Do you ship internationally?

Answer: Yes, we offer international shipping. Shipping rates and delivery times vary based on the destination. You can select your country during checkout to see the available shipping options.

6. How can I track my order?

Answer: After your order has been shipped, we will send you a tracking number via email. You can use this number to track your order on the courier’s website.

7. Can I change or cancel my order?

Answer: If you wish to change or cancel your order, please contact us as soon as possible at support@veloralondon.co.uk. Once an order is processed and shipped, we are unable to make changes or cancellations.

8. What if my item arrives damaged?

Answer: We take great care to package your items securely. If your order arrives damaged, please contact us immediately at support@veloralondon.co.uk with photos of the damage, and we will assist you with a return or replacement.

9. Do you offer gift cards?

Answer: Currently, we do not offer gift cards. However, we are considering this option for the future. Stay tuned for updates!

10. How do I care for my jewellery?

Answer: To keep your 925 silver jewellery looking its best, avoid exposure to harsh chemicals or moisture. Clean your pieces with a soft cloth and store them in a dry, cool place when not in use.

11. Can I return or exchange my items?

Answer: Yes, we accept returns and exchanges within 14 days of receiving your order. The item must be unworn, in its original packaging, and in resellable condition. Please refer to our Returns & Exchanges page for more information.

12. What countries can I ship to?

Answer: Velora London currently ships to the following countries:

  • United Kingdom

  • United States

  • Canada

  • Australia

  • France

  • Germany

  • Spain

  • Italy

  • Netherlands

  • Ireland

  • Belgium

  • Sweden

  • Austria

  • Switzerland

  • Denmark

  • New Zealand

We are working to expand our shipping options, so please check back for updates or feel free to contact us for specific inquiries regarding your location.